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EARN&GO USA™

Summer Work & Travel — English Readiness Assessment

Spoken · Listening · Reading · Writing · Customer Service · Cultural Fit
Total Score: 100 Points Duration: 35–40 Minutes Program: J-1 Summer Work & Travel
Recording mode
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No recording consent recorded — spoken sections have been scored. Obtain and file the signed consent before this assessment is submitted.
SECTION APersonal Introduction
10 pts

Question: Please introduce yourself. (Candidate speaks for 60–90 seconds.)

  • Your name
  • University
  • Field of study
  • Previous work experience
  • Why you want to participate in Summer Work & Travel USA
Fluency/3
Pronunciation/2
Vocabulary/2
Confidence/2
Grammar/1
Section A: 0 / 10
SECTION BCustomer Service English
15 pts
Q1.
A customer says:
Excuse me, I ordered a cheeseburger without onions, but this one has onions.
How would you respond?
/5
Q2.
A guest arrives at a hotel and says:
My room isn't ready yet. I've been waiting for 30 minutes.
How would you respond?
/5
Q3.
Your supervisor asks:
Can you stay two extra hours today?
How would you answer?
/5
Section B: 0 / 15
SECTION CWorkplace Communication
15 pts
Scenario 1.
You don't understand an instruction from your supervisor. What would you say?
/5
Scenario 2.
You will be 15 minutes late for work. What message would you send?
/5
Scenario 3.
You accidentally made a mistake at work. How would you explain it?
/5
Section C: 0 / 15
SECTION DReading Comprehension
15 pts

Candidate reads:

Dear Employee,
Your shift on Saturday has been changed from 9:00 AM–5:00 PM to 1:00 PM–9:00 PM.
Please confirm that you have received this message.
Thank you,
Manager
1.
Which day was changed?
/3
2.
What was the original shift?
/3
3.
What is the new shift?
/3
4.
What should the employee do?
/3
5.
Who sent the message?
/3
Section D: 0 / 15
SECTION EWriting Task
15 pts

Write a short email. Situation: you cannot attend work tomorrow because you are sick. Minimum 50 words.

  • Greeting
  • Explanation
  • Apology
  • Closing
Writing score
Greeting · explanation · apology · closing · grammar & clarity
/15
Section E: 0 / 15
SECTION FListening Test
15 pts

Interviewer reads once:

Hi Sarah, this is Michael from Ocean View Resort. Your interview has been moved from Thursday at 2 PM to Friday at 11 AM. Please bring your passport and student certificate with you. If you have any questions, call me at 555-2345.
1.
Who is speaking?
/3
2.
Where does he work?
/3
3.
When is the interview?
/3
4.
What documents are required?
/3
5.
What phone number was given?
/3
Section F: 0 / 15
SECTION GCultural Adaptability
15 pts
Q1.
What would you do if you had a roommate from a different culture?
/5
Q2.
How would you react if a customer was rude to you?
/5
Q3.
What do you think is the biggest challenge of living in the United States for four months?
/5
Section G: 0 / 15
VERIFICATIONLive Role Play & Authenticity Check
Not scored
🎭 Role Play — Guest Handling
The interviewer plays an angry guest. Say to the candidate:
"A guest is angry because his order is taking too long."
Observe how the candidate calms the guest, apologises, and offers a solution — this instantly shows who can work with guests.
🕵 Spontaneous Authenticity Check (anti-coaching)
Ask with no preparation, on the spot. Listen for 1–2 minutes of natural speech.
"What did you do yesterday from the moment you woke up until you went to sleep?"
A candidate can memorise prepared answers — but cannot improvise fluent, spontaneous speech. This reveals the real level.

Final Evaluation & EARN&GO Classification

Result band and role-readiness update automatically. Speaking subtotal = Sections A + B + C + G (spoken responses).
Excellent
90–100
Strong
80–89
Good
70–79
Conditional
60–69
Not Ready
Below 60
Guest Facing Ready
80+ overall and 20+ speaking
Hospitality Ready
75+ overall
Retail Ready
70+ overall
Kitchen Ready
65+ overall
English Coaching Required
Below 70 overall
EARN&GO USA™ · WiseHunters International DOOEL, Skopje · Summer Work & Travel English Readiness Assessment · Season 2026
0/ 100
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Speaking 0/55
—awaiting scores